At HAK Automation, customer satisfaction is our priority. Due to the specialized nature of our products, all orders are final and non-returnable once confirmed and delivered.

• Eligibility: Returns or refunds apply only to defective or incorrect products that do not match the confirmed order details, provided they are reported within 24 hours of delivery.
• Process: To request a resolution for defective or incorrect products, please email shop@hak.com.eg with the order details, a description of the issue, and supporting evidence (e.g., photos).
• Exceptions: Products delivered according to the confirmed specifications are not eligible for return or refund.
• Processing Time: Approved refunds or exchanges will be processed within 30 business days.

For further assistance, please contact us directly. We are always here to support you.